Privacy Policy

Prime Source Foods Ltd. is a UK food supply business. Our registered office is 3rd Floor, 86–90 Paul Street, London, EC2A 4NE. Company registration number: 11126098.

Questions about this policy can be sent to hello@primesourcefoods.com or +44 (0)7493 391 505.

When you use our contact form we collect the name, email address and message you provide, together with the date and time of the enquiry. We store that record in our database so we can follow up if needed.

We use Cloudflare Turnstile on the contact form, in invisible mode, to distinguish people from automated spam. Cloudflare processes limited technical signals such as IP address, browser data, TLS fingerprint and the site key solely for that security purpose, as described in Cloudflare’s Turnstile Privacy Addendum: https://www.cloudflare.com/en-gb/turnstile-privacy-policy/

Our website may also collect limited technical data such as IP address, browser type and pages visited, typically through server logs or analytics cookies. We do not ask for payment card details on this website.

We use enquiry details to respond to product, pricing, lead-time and sample requests, and to keep a record of business correspondence.

Technical data may be used to operate, secure and improve the website. We do not sell personal information or use it for unrelated marketing unless you have asked us to stay in touch.

We process enquiry data because it is necessary to take steps at your request before entering into a contract, or because we have a legitimate interest in running a B2B food supply business.

We may share information with trusted service providers who host our website, email or IT systems — including Resend, which delivers contact-form messages, MongoDB, which stores enquiry records, and Cloudflare, which provides Turnstile spam protection — and with professional advisers where required. We may also disclose information if the law requires it.

We keep enquiry records for as long as needed to handle your request and for a reasonable period afterwards for customer service and compliance. Technical logs are kept for a shorter operational period.

Depending on the circumstances, you may have rights to access, correct, delete or restrict personal information, to object to processing, and to complain to the Information Commissioner’s Office (ICO). To exercise these rights, contact us using the details above.